Keep your frames.
Replace the lenses.

Yes. Every package is insured both directions. When your frames hit our lab, an optician inspects them before any work begins. If we see a crack, a loose hinge, or anything we'd want to know about — we call you first. We inspect your frames before work begins and contact you if we identify a concern. If we damage your frames during fitting, we’ll offer a comparable replacement frame or reimbursement based on the reasonable cost of a similar frame. An identical replacement may not be available.

We ship your finished glasses within 7 business days after receiving your frames. Shipping transit time is additional.

We're actually the lab. Every lens is cut, edged, and fit by our optician team. Nothing gets outsourced. That's the whole point — fewer hands, lower price, better quality control.

Your lenses are made for you. If they need a fix or adjustment, contact us within 30 days of receiving your glasses. You can send them back so we can make it right. Custom lenses are not eligible for returns for a refund. See our return and refund policy for details.

When purchasing a frame, please make sure it is RX-compatible (able to accommodate prescription lenses). If you are unsure, email us a picture of the frame, and we will confirm whether it will work.

Yes. Polarized and photochromic — both with your prescription. Same frame, two pairs of lenses if you want.

Yes. All our progressive lenses are premium progressives. They provide distance, intermediate, and near vision without a visible line, starting at $199 per pair.

We cut lenses for most prescriptions up to ±20.00 SPH and ±6.00 CYL. For strong prescriptions, we automatically upgrade to a thinner, lighter lens (high-index 1.67 above 4.00 diopters, or 1.74 above 9.00) so your lenses sit comfortably in your frame. There's a small automatic charge for that upgrade — +$40 for 1.67, +$80 for 1.74 — Optional treatments also cost extra.

For most prescriptions, standard polycarbonate lenses are thin and light, so we don't charge you for a thinner lens you don't need. For stronger prescriptions, we automatically upgrade to a thinner, lighter lens material (high-index 1.67 above 4.00 diopters, or 1.74 above 9.00) so your lenses don't stick out of the frame. That material costs our lab more and is harder to grind and polish, so we add a small automatic charge: +$40 for 1.67, +$80 for 1.74. Optional treatments also cost extra. When we have your prescription, applicable material charges are shown before payment. If you send it later, we request approval and payment for any material upgrade before production.

A valid, unexpired prescription is required for prescription lenses. No prescription is required for non-prescription lenses. You can upload a prescription, enter it manually, or send it later. If you do not have your PD, choose the deferral option and we’ll contact you to help.

We don't bill insurance directly, but we provide itemized receipts you can submit for out-of-network reimbursement. Most FSA and HSA cards work at checkout.

Customers tell us 40-60% on average. Premium progressive lenses start at $199 with us — with included coatings. Compare the materials and treatments in each quote; optional treatments and prescription-dependent materials can change our total.

Anti-reflective, scratch-resistant, and 100% UV protection are standard on every order. Add our Digital lens if you stare at screens, Photochromic if you don't want to swap glasses outdoors, or our Light Sensitivity / Migraine lenses if you need them.

No — we ship anywhere in the United States. Free shipping both directions, and we email you the prepaid label right after you order. International orders aren't supported yet.

Yes. Email, chat, or phone. You'll reach our team — not a call center. If you need an optician on the line, we have those too.